Interlem GP Omega Srl

We are equipped with exclusive technical assistance service for all the problems encountered during the use of our products.

The assistance service is included in the contract fee and includes:

• Telephone assistance with specialised operators;
• Remote Assistance with interventions aimed at the problem for easy and quick resolution;
• Assistance by e-mail with staff always available to a rapid computer support;
• Ticket service through a personalized access to the IGPO Portal: You forward the report, we do the rest.

Service and support is active from Monday to Friday in the 09:00/12:30-14:00/17:30 time zone.

It is possible to obtain technical assistance directly on site on request.

Our computer technicians are available to intervene personally on the problem, to make changes to the project, to evaluate the requests of verticalizations and to elaborate a first analysis directly on the spot.

The on-site technical Support Service is active on request. The costs vary according to the offer and the type of request made.

For further information, please contact our sales department at the e-mail address commerciale.igpo@interlem.it.

For those who choose our products we provide a practical specialized training service to learn to use management and MES in all ease.

The training can be done in two ways:

• Remotely, thanks to the video lessons held by our specialized operators;
• On site, with the direct intervention of one of our operators directly at the chosen location.

Costs and modalities can be defined by contract. Any modifications or additional requests must be agreed with the reference commercial.